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These are "ALL" faq's
Installing a pergola
I want to install a pergola myself, is this advisable?
In most cases, we recommend having a Pallazzo patio cover installed by an authorised dealer. They have the right technical knowledge and tools to properly finish the roof. Moreover, our dealers receive professional training at the Pallazzo Academy.
Maintaining pergolas
What is the best way to maintain my pergola?
Aluminium is a strong and durable material that is resistant to corrosion and weathering. This means that your pergola will last a long time with minimal effort. In addition, aluminium is a low-maintenance material and, unlike wood or steel, does not need to be painted or stained.
To keep your Pallazzo pergola in top condition, we offer the Alu Care Set. This set is available from our dealers and contains everything you need to easily keep your patio cover clean.
Material and colour options
What color options are available for the patio covers?
Pallazzo offers 9 standard colours. In addition, almost all other RAL colours are also possible, so there is always a colour that suits your home and style. Using colour samples, our authorised Pallazzo dealers will be happy to advise you on this.
Why choose an aluminium patio pergola?
Pergolas are available in many materials such as wood, plastic and aluminium. Aluminium offers many advantages; it is durable, easy to maintain, sleek and stylish. An aluminium structure is also sturdy and stable, offering strong resistance to wind and rain. However, there are many differences in the composition of aluminium (alloy) and its finish (coating). Ask your dealer what composition is used and whether the materials are coated according to Qualicoat. Materials manufactured in Europe usually meet the specified requirements.
Permit
Do I need a permit to install a pergola?
In most cases, you do not need a permit to install a pergola. To be sure, it is best to contact your municipality. They can inform you about the rules that apply in your municipality.
Points of sale
Does Pallazzo also sell directly to consumers?
No, our products are only available through authorised dealers. It is a conscious choice not to sell directly to consumers. The purchase of a pergola requires personal advice that often depends on: house style, location, installation options, etc. Pallazzo therefore works with authorised dealers who are trained by us in the field of measurement technology, installation technology, statics, etc. This allows us to deliver the quality you can expect from us, namely expert and professional advice so that you choose the right product for your home. Because Pallazzo manages the production process from design to coating in-house, we can offer you a fair price for our products.
Where can I see a Pallazzo pergola in real life?
Our products are available through authorised dealers in Europe. Most dealers have showrooms where you can view the different Pallazzo canopies. Visit our dealer page for the nearest showroom in your area.
Points to consider when buying
What are the key considerations when purchasing a pergola?
A patio pergola is a valuable addition to your home. But how do you find the right, quality patio cover? We list the main points of interest for you:
CE marking
CE marking is mandatory for pergolas and garden rooms. This mark indicates that the product complies with the requirements within the European Economic Area. The letters CE stand for Conformité Européenne, meaning that the products comply with European regulations. Patio covers receive such a quality mark if they meet strict safety and quality requirements. Therefore, always choose a product with CE marking.
Warranty conditions
Always look carefully at the guarantee conditions. With the Qualicoat guarantee label, we offer a 10-year guarantee on the paintwork of our aluminium pergolas. This assures you of a durable product.
Possibilities for expanding into a garden room
Would you like to extend your pergola into a garden room? Then take this into account when purchasing the patio cover. Ask your dealer whether he supplies sliding doors and window frames in addition to pergolas.
Positioning of posts
To create spaciousness and views, it is important to position the uprights of the patio cover as far apart as possible. The possibilities vary from one supplier to another. Pallazzo offers the possibility of a free span of the gutter of 7 metres with only 2 posts.
Gutter sagging
There are legal provisions about how far a gutter may sag. However, it is important to inquire at a point of sale about the sagging of the gutter, as this varies from supplier to supplier. The sagging of the gutter depends on the quality. This is not only important for aesthetic reasons, but also when you want to install a sliding wall under your patio cover.
The construction
Patio covers are available in all shapes and sizes through various websites, DIY shops and garden centres. But beware: not all patio covers are of the same quality.
The basic principle of a Pallazzo patio cover is that the post supports the centre of gravity of the gutter in the best possible way. This means that the post or upright, is flush with the back of the gutter. This transfers the force of the gutter load onto the posts, preventing the gutter from tilting.
Pergola finishing
Ask about the finishing of the roof; are there screws in sight or are they hidden? Naturally, you want the roof to fit in well with the existing situation. That is why it is important to ask about this: are the height and depth variable? In addition, different suppliers offer various types of roofs. Therefore, look carefully at what fits the style of your house. There are also various colour options.
Service
Choose a supplier with local outlets where you can easily go for expert advice and support even after your purchase.
Which patio cover fits my home?
Patio covers come in all shapes and sizes. From a glass roof to a bioclimatic pergola to an exclusive garden room, the possibilities are endless. It is important to determine what you are looking for. Do you want to be able to sit outside sheltered in the summer, or do you want to be able to enjoy an enclosed garden room well into the autumn?
Besides functionality, the style of your home is also important. Do you opt for a modern, classic or Victorian finish? The choice is yours.
There are also numerous colour options. Pallazzo patio covers are available in 9 colours as standard, but all other RAL colours are also possible. So there is always a colour that perfectly matches your home.
We advise you to take a look at the possibilities in one of our showrooms. This will give you a good idea of the different models and outdoor solutions. Our experienced dealers will be happy to help you choose the perfect patio cover for your home.
Roof types
What is the difference between a polycarbonate and glass roof type?
You can choose between a polycarbonate or glass roof. A big plus of glass is that it allows a lot of natural light to come in. Pallazzo uses only laminated safety glass, which means that even if it breaks, the fragments will not fall and your safety is guaranteed. Glass also has an infinite lifespan. Another option is polycarbonate. The advantage of this is that it is a light material, allowing for large spans. Polycarbonate allows between 22% and 82% light to pass through. This depends on the thickness and version. Pallazzo polycarbonate roof sheets have a UV-protective coating. This coating prevents yellowing and aging.
Can polycarbonate sheets be replaced with glass sheets later?
No, this is not possible because the width of glass sections is often smaller than that of polycarbonate sheets. Another important argument is that the patio cover is initially calculated for polycarbonate sheets, which are lighter than glass.
Service and warranty
What is the warranty on your products?
A pergola is a worthwhile investment that you want to enjoy for many years. With Pallazzo, you are assured of quality, durability and reliability.
CE marking
Our designer pergolas are not only beautiful, but also of high quality. We guarantee the safety of your patio cover with the CE mark, which is compulsory in Europe. So you can be sure of a product that meets the strictest requirements.
Qualicoat guarantee certificate
We offer no less than a 10-year guarantee on the paintwork of our outdoor living products. This paintwork bears the Qualicoat guarantee label, which stands for durability and colour retention.
Alu Care Set
Your Pallazzo pergola is easy to keep clean with the Alu Care Set. This set is available from our dealers and contains everything you need to keep your patio cover in optimal condition. So you can enjoy your outdoor space to the max with minimal effort.
Static report
All Pallazzo patio covers come with a static report. This can be requested after purchasing your pergola. This static report shows, among other things, to what extent a gutter or roof beam deflects under full snow load. An important document since you are installing a structure at home.
This is a faq "By category"
This is a faq "Manual Selection"
What is the warranty on your products?
A pergola is a worthwhile investment that you want to enjoy for many years. With Pallazzo, you are assured of quality, durability and reliability.
CE marking
Our designer pergolas are not only beautiful, but also of high quality. We guarantee the safety of your patio cover with the CE mark, which is compulsory in Europe. So you can be sure of a product that meets the strictest requirements.
Qualicoat guarantee certificate
We offer no less than a 10-year guarantee on the paintwork of our outdoor living products. This paintwork bears the Qualicoat guarantee label, which stands for durability and colour retention.
Alu Care Set
Your Pallazzo pergola is easy to keep clean with the Alu Care Set. This set is available from our dealers and contains everything you need to keep your patio cover in optimal condition. So you can enjoy your outdoor space to the max with minimal effort.
Static report
All Pallazzo patio covers come with a static report. This can be requested after purchasing your pergola. This static report shows, among other things, to what extent a gutter or roof beam deflects under full snow load. An important document since you are installing a structure at home.
What color options are available for the patio covers?
Pallazzo offers 9 standard colours. In addition, almost all other RAL colours are also possible, so there is always a colour that suits your home and style. Using colour samples, our authorised Pallazzo dealers will be happy to advise you on this.
Do I need a permit to install a pergola?
In most cases, you do not need a permit to install a pergola. To be sure, it is best to contact your municipality. They can inform you about the rules that apply in your municipality.
Does Pallazzo also sell directly to consumers?
No, our products are only available through authorised dealers. It is a conscious choice not to sell directly to consumers. The purchase of a pergola requires personal advice that often depends on: house style, location, installation options, etc. Pallazzo therefore works with authorised dealers who are trained by us in the field of measurement technology, installation technology, statics, etc. This allows us to deliver the quality you can expect from us, namely expert and professional advice so that you choose the right product for your home. Because Pallazzo manages the production process from design to coating in-house, we can offer you a fair price for our products.
Where can I see a Pallazzo pergola in real life?
Our products are available through authorised dealers in Europe. Most dealers have showrooms where you can view the different Pallazzo canopies. Visit our dealer page for the nearest showroom in your area.
Accessories/upgrades/add-ons
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Sliding doors
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Aluminium side wall
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Screens
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Technical details (force show all)
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Dealers near you
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